Committed to Customer Service

      In our fast paced culture that is overpowered with consumerism it is hard to feel as a customer that you are truly appreciated. In fact, as a customer it is easy to become disheartened with the thought that companies do not truly value your dollar. It is also disheartening to feel as though the employees of where you are shopping take for granted that your hard earned dollar is paying their bills.  Well, at Sensory Goods, we truly believe in our commitment to customer service. It is not just a politically correct statement, a generic mission, or a subconscious selling point.

Below are 4 easy actions steps we take in our efforts to try and provide world-class customer service.      

1.  A SMILE changes everything! 

• America has easily become a nation of cynicism, victims, and pity. Three words that all carry negative connotations, but in a very literal meaning describe the mentality of most Americans on a daily basis. Often times these personality traits arise because people work hard for very little, and then the hand over what little they have to people who won’t even smile. So, Sensory Goods  has found that a smile seriously changes everything. It changes the customer’s mood, experience, and day. A smile leaves each customer with the desire to become a return customer. Also, we can guarantee that a SMILE can be seen through every form of communication; person-to-person, phone, and internet.

2.  The CUSTOMER is ALWAYS RIGHT!

• Easily the most overused statements in the world of customer service, and yet easily the most underused principle in the world of customer service. I think this action step is simply as stated though, Sensory Goods' customers are always right. Does that mean our product is wrong, our service is bad, or that the customer is not absolutely insane, BY NO MEANS. However, it does mean that at the end of every customer encounter they are right, and should feel that way. Along with that, if they are right, then that means something is wrong and there should be a resolution in the end. 

3.  Think like WALT DISNEY!

•  “I’m doing this because I want to do it better.” – Walt Disney || Sensory Goods started because we seen a problem, and we thought we could provide a solution. Every day since that moment of realization we have worked endlessly at doing it better. There has not been, and never will be a day when we have reached success in what we do. The world is ever changing and people are ever changing. We want to always provide a better solution then the world and people thought possible. We want to always think about what the customer needs before they know they need it. 

4.  GIVE more … get MORE!

• When you give beyond the expectation of man, there is an unworldly response. The response is often the simplest, yet most powerful form of advertisement, word of mouth. Sensory Goods since it’s start has gone above and beyond in the area of giving, and that is something that will always be woven into the fabric of our origins. We have seen first hand the blessing that is given in return for giving. 

Costumes, Pumkins, and Candy, Oh My

Autumn. The one time of year you can actually visualize the season. It's cooler but the sun is still shining. There might even be a cool breeze. It's PERFECTION! The leaves on the trees are changing to BRILLIANT colors and hues. The children are chirpy and awaiting  Halloween with ANTICIPATION.

What are your SPOOKALICIOUS plans for Halloween? Do you participate in the FRANTIC festivities? Are you BOO'ing all the little GOBLINS in your neck of the woods? Do you have Halloween traditions you are passing on to your KIDDOS?

If you and your child have not decided on which AWESOME costume to wear feel free to get GREAT ideas from our Halloween Pinterest Page! Not only do we have TRICKS but we also have TREATS.

A Story of...TOYS

Over 25 years ago we started our company in the garage of the home where Doug grew up — we had to be careful not to disturb Doug's parents who were still living there! Thanks to your support, we've been able to move into a real office down the road, a building that actually has separate ladies and men's bathrooms! Our philosophy has remained the same over the years–to make each and every customer a happy and permanent member of the Melissa & Doug family, while offering products with tremendous value, quality and design. Our line offers something for everyone with over 2,000 innovative products for children of all ages! We've always welcomed customer suggestions, and we continually strive to make improvements to our products. We're honored by the faith you place in us and view it as our responsibility to continue to earn your trust in the years to come!

Summer Is Over

Did someone say Summer was over? It flew by even quicker than last years Summer. Memories have been made. Long distance friends and family have been seen. Parties have been attended and celebrated. Movie nights have been had with the kiddos and popcorn has been consumed.

Welcome, to the new school year! Meeting new teachers and figuring out what progress you are expecting for your child or children this year. Maybe it's your child's first year. Oh the sad and happy tears that will be cried as you watch your child start their brand new adventure.

Most importantly your child is going to need your time, your love and your support. Find some way to have fun while helping with homework. Here's a few ways to do that. 1.Give stickers for finishing homework quickly. 2.Let them pick a special bedtime storybook for you to read. 3.But most of all let them know that they are loved.

One more fact for everyone, Sensory Goods is celebrating their LAST sale of the summer! Our products are handcrafted, high quality and affordable. Everything on our online store is 15% off. You don't want to miss this!

Taking Back Summer

Imagine yourself in a car driving through the scenic mountains. Now imagine yourself soaking up the rays of the sun on the deck of a luxurious cruise. Could you imagine para-sailing over the Atlantic? What about being in a plane, 30,000 feet above the ground about to jump...your falling...your falling...now open your eyes. Now that your eyes are open you realize that with all the money you saved at Sensory Goods you can go on any of these vacations. That's right, Sensory Goods is offering savings that are helping our customers start Taking Back Summer.

Let me tell you about this fantastic sale that Sensory Goods is having for our customers. Throughout the whole summer we are giving our customers 10% off their whole order (see coupon codes below). But wait, that's not all! Every week Sensory Goods will have a Featured Product Category as well as a Featured Product. The selected category each week will offer 20% off all the products in that category (see coupon codes below). As for the Featured Product of the week, that selected item will be offered at 30% off (see coupon codes below). To get the weekly update of our sale sign up for our newsletter.

10% Off Everything | Coupon Code: Waves13
20% Off Weekly Featured Product Catagories | Coupon Code: Summer13
30% Off Weekly Featured Product | Coupon Code: Sun13

We hope you enjoy Taking Back Summer with us!!

*Only one discount valid per transaction. Sale ends July 31,2013.

Welcome To My World: Part 5

First I would like to thank Sensory Goods for giving me a chance to share my story! So as a result of having so many kids (LOL), a few of them have a couple issues. Heidi is a very slow learner but tries her best, Jeffery has ADD, Chloe has a thyroid issue, and Isaac has night terrors. Chloe is very hyper and constantly going! The kids are a blast to hang out with! Jeffery, Chloe and Isaac all use a Weighted Blanket. They sleep so much better because of it. Me and Rich will be adopting The three boys later this year, we are super excited. I hope my story not only Encourages you everyday but I pray that it gives you Hope. Here we are, one BIG, happy family!

Fun At The Ballpark

Welcome To My World: Part 4

Jeffery

Jacob

Christopher

Okay so we had decided that my sister should move in. Things had been going well, we had a few hiccups but always worked them out. The kids had no idea who was in charge and would take advantage of the situation. My sister's boyfriend started using again, so we sat down with her and said that he was no longer allowed around any of the children. She was upset, but listened. A few days after that conversation she left! Two weeks before Christmas of 2011. She never said bye to her kids or us. I had three heartbroken boys, that didn't understand why their mom would do that. It's been a year and a half since she left. The boys are flourishing! They have hurts that I will never know but I will try to understand. I wake up knowing that I am now a mother of six. I work, I cook, I clean, I do laundry, the list goes on and on. Me and my husband now have permanent custody over Jeffery 10, Jacob 9, and Christopher 7. We aren't the everyday average family, what does that even mean? What is average? Well I know you have been waiting to see pics of these handsome fellows, so here you go!